Privacy

Last updated: October 11, 2026

This policy explains what JunkOHaulics LLC, operating as Perfect Pear Junk Removal ("we"), collects when you use this website, request a quote, chat with us, text us or call us, how we use it, who helps us handle it and how long we keep it.

What we collect

When you request a quote

Our quote forms ask for your name, phone number, email, city or address, the services you need, a description of the job and optional photos. If you tick the optional texting box, we record that you agreed, the exact wording you saw, the time, the page, your IP address and your browser type, so we can show we had your permission.

When you use our website chat

We save the chat: your messages, the assistant's replies, the page you started it on and how you reached our site. If you send the chat's contact card, we receive your phone number, your city or address and, if you add them, your first name and email. If you tick its optional texting box, we record your permission together with your IP address and browser type, the same way as on our quote form. If you came to our site from Facebook or Instagram, we also keep your IP address and browser type with your request, and Meta receives them as described below.

To limit abuse, the chat and our quote forms also count requests by IP address; for that we keep only a shortened, scrambled form of it. Photos you send in the chat are stored privately with your request. Stored chats are kept in our database on Supabase and processed by our lead system on Fly.io. Perfect Pear and aetrai, the contractor that runs our lead system, can access them; nobody else is given access, except the companies under "Who helps us" that store or process them for us, or when the law requires it. Your browser also keeps a copy of the conversation until you end the chat or close the tab.

When you text us

We receive your phone number, your messages and any photos you send.

When you call us

Calls to our business numbers ring Alex first. If he can't pick up, our AI assistant may answer. Calls answered by the AI assistant, and voicemails, are recorded and transcribed, and the assistant tells you the call is recorded before you say anything. Calls Alex answers himself are not recorded by us, but calls to the tracking number shown on this website go through CallRail, which may record them. We also log the number you called from, the number you dialed and the time.

When you visit this website

A first-party cookie remembers for 30 days how you reached our site, such as an ad, a Google listing or a campaign link (the link's tags, an ad click ID, the page you landed on and the referring website). We use it to know which ads and listings bring customers and to show the phone number that goes with them. Our forms and our website chat use Cloudflare Turnstile, which checks signals from your browser and device to tell people from bots. When our Meta Pixel is active, Meta receives the pages you visit, the fact that you sent a quote request, your IP address, your browser type and Meta's own cookies and click IDs. We never send Meta your phone number or email, not even in scrambled (hashed) form. Our service-area maps are provided by Google and may process technical information when they load.

From Google, Meta and Jobber

If you contact us through a Google Local Services ad, Google shares the lead with us (name, phone number, messages and call details). We use Jobber to schedule and invoice jobs, and Jobber tells us when a job is done.

How we use your information

We use it to answer your request, to let Alex price your job from your photos, to schedule and complete the job, to send the texts you agreed to, to alert Alex when your request is ready to price, to count which ads and listings bring customers, to stop spam and abuse, and to keep proof of texting permission and opt-outs. We do not sell personal information.

Our automated assistant and AI

Our website chat and some texts and calls are handled by an automated assistant that uses AI from Anthropic (Claude). It asks for photos and your city, answers simple questions and summarizes calls for Alex. It never gives prices: Alex sets every price himself. Your messages, chats and call transcripts are sent to Anthropic to produce the assistant's replies and summaries. Your photos are not sent to Anthropic. On AI-answered calls, Retell AI turns your speech into text and speaks the assistant's replies; if Retell is unavailable, the voice services Twilio provides do this instead.

Call recording

Calls answered by our AI assistant are recorded so we get your job details right, and the assistant says so at the start of the call. Calls Alex answers himself are not recorded. If you'd rather not be recorded, just say so: the assistant takes a callback request, and the recording and transcript of that call are deleted once Alex has been alerted.

SMS and text messaging

We text only people who ask us to: by ticking the optional box on our quote form or in our website chat, by texting us first (including with our "Text us photos" button), or by saying yes when our AI assistant asks on a call. Texts are about your quote and job: a request for photos and your city, up to 3 reminders over 3 days, Alex's price and scheduling, answers to your questions and one review request after the job. Message frequency varies. Message and data rates may apply. Reply STOP to any message to stop, START to begin again and HELP for help, or call (586) 327-8467. Mobile carriers are not liable for delayed or undelivered messages. The full details are in our SMS Terms.

Who helps us

These companies handle information for us, only to run their part of our service:

• Quo (formerly OpenPhone): our business texting line. Texts and photos you send stay in Quo as well.
• Twilio: our call-tracking phone numbers, call routing and call recording, and the voice services on AI-answered calls when Retell AI is unavailable.
• Retell AI: the voice service on AI-answered calls. It receives the call's audio and phone numbers, turns your speech into text and speaks the assistant's replies.
• Anthropic: the AI (Claude) behind our automated assistant and website chat.
• Supabase: the database and private file storage for requests, messages, chats, photos, recordings and texting-permission records.
• Fly.io: the servers that run our lead system.
• Resend: email delivery, for alerts to Alex and emails to you.
• Cloudflare: the Turnstile security check on our forms and website chat.
• Jobber: scheduling, job records and invoices.
• Google: Local Services Ads leads, our Google listings that review requests link to, and the maps on our service-area pages.
• Meta (Facebook and Instagram): the Meta Pixel and Conversions API, to measure our ads. Meta receives IP address, browser type, click IDs, an event ID and a scrambled reference number for your request, never your phone number or email.
• CallRail: shows a tracking number on this website so we know which ad or page led to your call, routes those calls to us and may record them.
• Google Ads: the Google tag on this website, to measure which of our ads bring visits and calls. Google receives your IP address, browser details and the pages you visit, and uses cookies.
• Netlify: hosting for this website.
• aetrai: our technology contractor, which builds and runs the lead system and the dashboard Alex uses to see requests (hosted by Vercel).

Sharing

We do not sell your information, and we do not share it with third parties for their own marketing. We share it only with the companies above so they can do their part, or when the law requires it. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How long we keep it

• Photos: 120 days after your request closes (the job is done, you stop replying or you opt out).
• Call recordings and voicemails: 120 days after the call.
• Your request details, messages, website chats, call transcripts and AI summaries: 2 years after your last contact with us. After that we remove your name, number and messages and keep only anonymous counts (city, how you found us, dates).
• Website chats in which you never sent us your contact details: about a week after the chat started.
• Proof of texting permission and opt-outs, including a 30-second recording of the permission question and your answer on AI-answered calls: 5 years after the last text we sent you. After that an opt-out is kept only as a scrambled code of your number, so we never text it again.
• Records of texts we sent (time and type, without the text itself): 5 years.
• Backups: up to 30 days.
• Copies kept by Quo, Google and Jobber follow those services' own rules. Ask us and we'll delete them there too.
• Copies kept by Retell AI and Anthropic follow their own rules too; Retell keeps basic call details for a short time.

Your choices

You can ask what we have about you, ask us to correct it or ask us to delete it by calling (586) 327-8467 or emailing perfectpearjunkremoval@gmail.com. Deletion is complete within 30 days, including backups. We keep proof of texting permission and opt-outs for its 5 years even after deleting the rest, because we may need to show we had your permission. You can stop texts at any time by replying STOP, and you can block or delete cookies in your browser; the site still works without them.

Changes

We may update this policy. The date at the top shows when it last changed.

Contact

For questions about information you have provided to us, call (586) 327-8467 or email perfectpearjunkremoval@gmail.com.